Insights on automation
and operations.
Your AI Implementation Isn't Working. Here's Exactly Why.
A customer support AI handles 300 emails a week. It works brilliantly for two weeks, then slowly falls apart. The technology didn't change. The three shortcuts the team took during...
I Built a Free Calculator to Show You What Manual Work Actually Costs
Most teams underestimate what repetitive work actually costs them. I built a calculator to make it concrete, and the numbers are usually bigger than people expect.
Why Automation Projects Fail: 4 Reasons and How to Avoid Them
Most automation projects fail not because the technology breaks, but because the groundwork wasn't done. After working through enough of these with SMEs and scale-ups, the failure modes are consistent....
What AI Agents Actually Are: A Practical Guide for SMEs
The industry has moved from trigger-action workflows to AI agents that can reason, decide, and act. Here's what that actually means for a 30-person business, without the hype.
Should You Hire or Automate? A Decision Framework for Growing Teams
One of the most common questions I get from founders and ops managers at the 10-50 headcount mark: should we hire someone for this, or can we automate it? Here's...
How a Non-Profit Got the Output of 11 People From a Team of 10
A 10-person mentoring non-profit was manually copy-pasting emails from a Google Sheet for every applicant, at every stage. We automated the entire pipeline and gave them the equivalent of an...